Privacy Policy

GENERAL PRINCIPLES & ACCOUNTABILITY

True Nature Consulting is committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our contact forms, or engage with our leadership development, coaching, and mentoring services.

In accordance with Quebec’s Law 25, we have appointed a Privacy Officer who is responsible for overseeing our data protection practices and ensuring compliance with provincial regulations.

PRIVACY OFFICER CONTACT INFORMATION

If you have any questions about this policy, wish to exercise your data rights, or need to file a complaint regarding your personal information, please contact our designated Privacy Officer directly:

Privacy Officer Name: Georg Schumann
Title: Founder & Managing Director
Business Name: True Nature Consulting
Email Address: contact@truenatureconsulting.ca
Mailing Address: 275 Rue André N, Saint Sabine, J0J 2B0, QC, Canada

WHAT PERSONAL DATA WE COLLECT

We only collect personal information that is strictly necessary to fulfill our business services. This may include:

Identity & Contact Data: Name, job title, company name, email address, and phone number (submitted voluntarily when you use our contact forms or book a consultation).
Technical & Usage Data: IP address, browser type, operating system, and data about how you interact with our website (collected automatically via cookies if you grant consent).

PURPOSES OF DATA COLLECTION

We use your personal data exclusively for the following purposes:

To respond to inquiries submitted through our website contact forms.
To schedule, manage, and deliver our discovery calls, leadership training, mentoring, and team coaching sessions.
To send you necessary operational information regarding your booked sessions.
To optimize and improve our website's performance and user experience (using anonymous or aggregated analytical data).

CONSENT & COOKIE MANAGEMENT (LAW 25 COMPLIANCE)

By using our website, you provide your consent for the collection and use of data as described here.

Off-by-Default Tracking: In strict compliance with Quebec Law 25, any non-essential cookies, tracking pixels, or analytical scripts on this website are deactivated by default.
Active Opt-In: You must actively opt-in and grant explicit consent via our website's cookie banner before any tracking or marketing cookies are activated. You can withdraw your consent at any time.

DATA STORAGE, SECURITY, AND CROSS-BORDER TRANSFERS

Security Measures: We implement appropriate physical, technical, and administrative security measures to protect your personal data against unauthorized access, loss, or theft.
Retention Period: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to meet legal and regulatory obligations. Once no longer required, your data is securely and permanently destroyed.
Cross-Border Transfers: Our website and data storage may utilize trusted third-party cloud providers or hosting platforms whose servers are located outside the province of Quebec (e.g., in other parts of Canada, the United States, or Europe). By submitting your data, you acknowledge that your personal information may be transferred and stored outside of Quebec.

YOUR LEGAL RIGHTS AS A DATA SUBJECT

Under Quebec privacy law, you hold explicit rights regarding your personal information. You may contact our Privacy Officer at any time to exercise your rights to:

Access: Request a copy of the personal information we hold about you.
Rectification: Request the correction of any inaccurate or incomplete personal information.
Withdrawal of Consent: Withdraw your consent to our processing of your data at any time.
Erasure (Right to be Forgotten): Request that we permanently delete your personal information from our systems, subject to legal retention requirements.

COMPLAINTS PROCESS

If you believe your personal data has been handled in a manner non-compliant with Quebec law, we invite you to contact our Privacy Officer directly using the information in Section 2 so we can resolve the matter.

If you are unsatisfied with our internal resolution, you have the right to file an official complaint with the Quebec data protection authority: Commission d'accès à l'information du Québec (CAI).

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time to reflect updates to our business practices or changes in Quebec and Canadian laws. Any changes will become effective immediately upon being published on this website.

Last Updated: July 2026